Contact
Contact Information
Last updated: June 19, 2026
We are here to help. Whether you have a question about a product, need an update on your order, or want to resolve an issue, the Wren Tools support team is ready to assist you. Below you will find all the ways to get in touch with us.
Brand Name
Wren Tools
Website
Email Address
The fastest way to reach us is by email. For any inquiry, including order status, returns, product questions, or general support, write to us at:
Mailing Address
Wren Tools
4102 Desert View Dr
San Antonio, TX 78217
United States
Phone / WhatsApp
At this time, we do not offer phone or WhatsApp support. Email is our primary support channel, and we are committed to responding promptly to every message we receive.
Support Hours
Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM Central Time (CT), excluding federal holidays. Messages received outside business hours will be attended to on the next available business day.
Response Time
We aim to respond to all emails within 1 to 2 business days. During promotional periods or peak seasons, response times may be slightly longer, but we always prioritize urgent inquiries such as order issues or delivery problems.
How to Get Help with Your Order
To help us assist you as quickly as possible, please include the following in your email:
- Your full name as it appears on the order.
- Your order number (found in your confirmation email).
- A clear description of your question or issue.
- Any relevant photos if you are reporting a damaged or incorrect item.
Providing these details upfront helps us skip back-and-forth communication and get your issue resolved in one or two exchanges.